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Every patient at Puddletown Surgery is allocated a named GP.  If you don't know who this is, you can find out by asking at Reception.  If you wish to change your named GP, simply let the Receptionist know and this will be changed for you

Practice Management

Marcus Pawson

Marcus - Practice ManagerMy role at the surgery entails the management of the whole team and making sure that everything runs as smoothly as possible. I work alongside the GP partners in planning to provide the healthcare services that cover the needs of our patients. My priority is to make sure that every service that we offer is of a high standard and that we strive to provide more services in the ever evolving world of health and social care for our locality.

My day to day work involves the management of the surgery finances, all aspects of human resources, the Health & Safety of patients and employees, the general upkeep of the property and grounds of the surgery and all of its equipment.

My background has been in the world of finance since 1989 and I was latterly Branch Manager of a Building Society from 1994—2002, before stepping into the world of General Practice. Although I live in Dorset I have been working as a Practice Manager in the Somerset Area since 2002 and joined Puddletown Surgery in October 2016.

I am the father of three children and my interests involve me in the running (not on my own I hasten to add) of our local sports and recreational club. I am also on the committee and look after the membership application process, their website and also get involved with the entertainment and events side of the club. This is due to my love of popular music and although my children probably think that I’m too old, I try to attend concerts a few times a year.

 

Administration

Ali
Ali.JPG

I joined the team in September 2005 as a Dispenser.  In January 2010 I took up a new post as practice Administrator. This was a huge learning curve for me but I very much enjoy my work.  

In my spare time I enjoy spending time with my family (husband and two daughters), walking, gardening, dining out, reading, singing (in a choir) and taking holidays in the UK and abroad.

Reception

The reception Team forms the hub around which the rest of the surgery revolves. They are here to meet and greet patients, their relatives, health professionals and visitors to the surgery. They handle all incoming telephone calls, taking messages for doctors, nurses, Health Visitor, other Health Care Professionals and practice manager.

They respond to requests for test results, surgery appointments, visits from the doctors, follow-up of outpatient appointments at the hospital, and are able to give general advice.

Receptionists manage the supplies of all patient information leaflets and the displays on the waiting room notice boards.

The support they provide to the whole team is critical to the smooth running of the surgery and their pleasant, co-operative and kind disposition is appreciated by staff and patients alike.

 

Zena
Secretary/ReceptionistZena.JPG

I have worked at the surgery since 1989.  I recently retired, but have returned on part-time hours.  I perform Secretarial duties and reception work.

Anna
Reception Team Leader                                                                                     

 
Lorna

I joined the Reception team in 2010. Lorna.JPG

Lauren

Secretaries

Kim

Practice Secretary

 
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